SILC takes our clients’ financial privacy very seriously. During the course of processing your application, SILC accumulates non-public personal financial information from you and from other sources about your income, your assets, and your credit history in order to allow a lender to make an informed decision about granting you credit. SILC restricts access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. SILC maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
SILC collects nonpublic information about you from the following sources: (i) information SILC receives from you on applications or other forms; (ii) information about your transactions with SILC, our affiliates, or others; and (iii) information SILC receives from a consumer reporting agency.
SILC does not disclose any nonpublic information about our customers or former customers to any third party, except as permitted by law.
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at 407-878-2830 or firstname.lastname@example.org.